TERMS & CONDITIONS
Please read the terms and conditions before confirming the booking as it is agreed you accepted once the booking is confirmed. Booking confirmation has been sent to the email address you entered at the time of booking and all Terms and conditions are mentioned as well. Either you book directly on our website or via a third party website, the Terms and conditions are applicable for the service we provide.
We, Ten Ten Parking will be referred as “Service Provider” and other third party booking websites will be referred as “Booking Agents”.
1. CONFIRMATION OF A BOOKING
1.1 If you are booking on another website (third party website) then they are only acting as a booking agent for Ten Ten Parking. They are only responsible for any losses directly arising from any negligence of the company in processing a booking. Any claims made by the customer about the service after handing over your keys to the driver , will be our responsibility.
1.2 You are responsible for providing accurate and up-to-date information of your contact details, vehicle details and flight details. Once the booking is confirmed you should be receiving a booking confirmation via email or SMS (depending on which channel you are booking and which booking agent). It is your responsibility to follow up with the relevant party to get hold of the confirmation as it contains all the instructions & contact details you are required to follow, in order to utilize the service you booked.
1.3 Where a Booking Agent is used, they will have their own terms and conditions other than ours. You will be charged prior to the commencement of the service by us or by the Booking Agents.
1.4 Booking is valid for the specific Airport which is booked for the dates, times, terminals and the car park booked ONLY. All reservations are non-transferable to any individual or to another Car Park.
2. SERVICE
2.1 As the Service Provider our drivers will make effort to ensure the vehicles are picked up and delivered back at the requested times. However, we do not accept any responsibility for delays caused by circumstances beyond our control such as Traffic congestion, flight delays, Road accidents, severe weather conditions, security alerts, delays collecting luggage and at immigration etc…
2.2 We advise you to follow the instructions on “Arrival and Departure” procedures and make note of the chauffeur drivers contact details as it may differ from the General Customer Service or the Booking Agents contact numbers.
2.3 We will endeavour to deliver your vehicle back to you within 45 mins depending on traffic, weather conditions. We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service.
2.4 If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect.
2.4.1 A written correspondence needs to be made via email / letter / to our office (all correspondence details are available on the customer copy coupon receipt).
2.4.2 Our customer relations team will acknowledge your initial query within a maximum of 5-7 working days.
2.4.3 Please note that all matters need to be dealt with in writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to Ten Ten Parking member of staff which will be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated.
2.5 If you have any special assistance requirements, please let us know when you make your booking. All reasonable steps will be taken to meet your needs.
2.6 We will not be held liable for any delayed or missed flights as a direct or indirect result of our service. If we can not provide the service due to any reason we will only refund the parking fee paid to us.
3. AMENDMENTS & CHARGES
3.1 You are required to send all the changes via email to us or the Booking Agents (if you booked via a third party) prior to dropping off the vehicle. Please note that last minute requests may not be acknowledged. Amendments to be made to a booking will be subject to amendment fee of £10.00 unless agreed. You will be charged additional days/new dates separately on the current online rates.
3.2 There is no charge if you need to make an amendment in your car details, contact number, email address, flight number (if misspelled or was unknown at the time you made your reservation), your first name or last name (in case misspelled) if you book with us directly. Please refer to your Booking Agents Terms & Conditions if you booked our service via them.
3.3 If your return time passes midnight from your actual paid booking date, and your vehicle needs to be delivered after midnight, an additional charge of £25.00p is applied.
3.4 Any extended days will be charged at a daily rate of £15.00 and you will have to pay directly to us. Online rates will not be applicable.
3.5 Amendments cannot be accepted if you book a super saver, or non-flexible parking products.
3.6 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made.
3.7 If you are late by 30 days from the fixed exit date to collect your vehicle you need to inform us by email providing all the details required by us. Contact our customer services team in such an event.
3.8 We will deem the vehicle to have been abandoned in such circumstances, providing we serve not less than 30 days notice. We shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the tariff of your chosen service. We will send the balance amount by cheque.
4. CANCELLATION OF BOOKING
If you book our service with a Booking Agent then please refer to their cancellation policy.
4.1 Cancellations or amendments cannot be accepted if you book a super saver or non-flexible parking product.
4.2 All cancellations must be via e-mail.
4.3 Non Super Saver or Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made.
4.4 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel.
4.4 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel.
4.6 No refunds will be given for any cancellation or non use of our service made within 24 hours of the day of travel.No refund available for the last minute bookings.
4.7 If you purchase a cancellation cover then you can cancel and receive the full refund (Booking fee, Cancellation cover fee, SMS fee are non refundable) if you cancel the booking, 48 hours prior to the vehicle drop off date.
5. USE OF CREDIT/DEBIT CARD
5.1 You should be using your Own debit or credit card to book our service. If a company card or a third party card is used then you are required to have a written acknowledgment from the actual owner.
6. LIABILITIES
Where we are the service provider, our insurance covers our legal liabilities. You are required to remove any valuable & personal belongings from the vehicle before handing over the keys to our drivers.
6.1We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, Tyres , Wheels, clutches, Alarms , Immobilizers , Flat-Batteries and alloy wheels. This list is not exhaustive.
6.2 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given. We require customers to have a spare key to the vehicle which they take with them.
6.3 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle. Your vehicle must be removed from the car park within 24 hours of the end of parking period. After this time we may charge you the daily parking charge.In the event your vehicle still does not start you will need to contact a breakdown company at your cost.
You must tow the vehicle into the car park unless supervised and with written consent.
6.4 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any works to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park.We will not be offering any other vehicle as a substitute (courtesy vehicle) while your vehicle is in repair.
6.5 During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. Please note the security level at these secondary compounds may not be at the same level as the main compound.
6.6 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody.
6.7 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time. We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees. Any Claims for damage will not be considered unless reported to our staff immediately on the return of the vehicle at the terminal and written confirmation is obtained to confirm damage. You should take pictures of your vehicle and mileage before dropping it off. No claims will be accepted if pictures are not taken prior will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff. We will not pay more than £15,000 for loss of damage to the vehicle.
6.8 We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping. We are not responsible for any interior condition of the car since it’s not checked at any time. Please note any dash cams connected will be unplugged due to security and privacy reasons.
6.9 Our drivers do not consent to being filmed. Therefore, in some cases dash cams may be disconnected.
6.10 We cannot generate the safety of vehicles nor their contents. Also the car parks are open-air surface compounds. We cannot accept liability for damage to the vehicles or other property arising from acts of God or natural causes/disasters or any causes beyond our control.
6.11 In the event that we agree to any form of repair or compensation (whether liability is admitted or not by us) you (the client) will be responsible for the excess of any claim being £100 for any claims up to £500 and £750 excess for any claims in excess of £1000.
6.12 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents, scratches, any chips or broken glass are mentioned in this document or not.
6.13 Ten Ten Parking accepts no liability if you lose your Return Receipt and this is presented to the Company by a third party who uses it fraudulently to take the delivery of your vehicle.
6.14 We shall not be liable to cover any vehicles for theft/fire/vandalism/criminal damage or any damage caused by the act of God or Nature while in our custody.
7 VEHICLE CONDITIONS
7.1 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage.
7.2 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.Any liabilities occurred by Our Company as a result of the client's vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company.
7.3 The customer must assure that he/she is the owner of the car or has the power to deal with the car as if he/she were its owner. Must have a valid MOT certificate for the whole of the parking period and Insured.
7.4 While the car is parked in our car parks, the vehicle is not insured and any incidents happen while it is parked. Any claims need to be referred to your own insurance as we are only covered from and to the airport.
7.5 No dangerous, toxic or illegal substances are left in the vehicle. We will not be responsible for any valuables left in the vehicle while in our custody eg. cash, electronics or any personal belongings. Therefore we recommend you remove all such items before handing over the vehicle.
7.6 We will not be responsible for any damage to any alloys or tyres regardless of if any damage is mentioned on this document.
8. PARK & RIDE
Where park and ride is booked, you must leave your car keys at the car park. If you do not do these we may need to move the vehicle, we cannot be held responsible for any damage caused by the process.
8.1 When entering the car park drive slowly and carefully in the car park and follow the direction sign. Do not drive more than 5mph. After parking your vehicle at a park and ride service, go to the reception area nearest exit. These are signs posted. Please do not wander in the car park as car parks are dangerous. Keep careful control of your children and do not allow them to play in the car park, children must be supervised.
8.2 You shall be liable for and indemnified Ten Ten Parking in respect of any death, personal injury or damage caused by you or any person with you whilst on your premises. Although all measures will be taken to ensure the security of the car park, this cannot be guaranteed at all times by Ten Ten Parking.
Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities.
8.3 You must not fill your tank with fuel unless we are notified and supervised.
8.4 We may photograph or video the vehicle when you enter. No liability or damage will be accepted once a vehicle has left the car park or reported thereafter.
8.5 To clarify, you must inspect the vehicle prior to the departure and report any damage to us on a report form before driving out of the car park. Claims cannot be considered once vehicles has left the premises so please check your car before leaving.
8.6 Your vehicle will not be checked for damage, unless requested it is deemed that you agree to a waiver that your vehicle condition has not been inspected and Ten Ten Parking cannot be held responsible for any claims whatsoever. If you ask and pay a £5 charge, we will inspect the paint work and body work and record any damage before we park the vehicle (The vehicle inspection report.)
Please do not leave any Sat Navs in the vehicle.
8.7 You should not get on a transfer bus if you cannot find a seat. The maximum number of passengers will be displayed on the bus. Incase of large families or large parties it may not be possible to get everyone on the same bus.
Children under the age of 8 must be seated and accompanied by an adult.
No animals are allowed on the transfer bus unless a dog assists a blind.
8.8 Do not place luggage and personal belongings in the aisles or standing areas.
The driver may refuse to help you load heavy luggage due to health and safety.
The driver is responsible for the safety of the bus. The driver may ask any passenger they believe to be in danger or potential danger to the bus or its passengers to leave the coach or reifies to take or from the airport.
The bus will pick you up at the airport from the same stop it drops you off at the terminal building.
8.9 Transport between the car park and the airport leaves at regular intervals. It is your responsibility to arrive at the car park in good time,(a minimum of 100 mins prior to the earliest airline recommended check-in time is suggested) to enable you to arrive at the airport by the airline's recommended check-in.
In the event you wish your chicle to be inspected, please allow an extra 45 mins on top of the recommended 100 mins.
8.10 If you believe your vehicle is damaged while in the car park or you lose the vehicle, (or any of you procession from the vehicle), you should : immediately let a member of staff know before you leave the car park, you will be requested to email your complaint.
We will write and acknowledge your complaint upon receiving it. Our customer relations team shall endeavour to respond back to your query within a maximum of five working days.
If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. In the event that we agree to carry out any repairs they must be carried out only by our approved garage.
9 TERMS AND CONDITIONS
Nobody can change these conditions unless the change is made in writing with our permission.
These terms and conditions may be changed by ourselves at any time. Please request up to date terms and conditions at the time of booking.